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Fresh Nest by Sophia — Frequently Asked Questions

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What areas do you serve?

Fresh Nest proudly serves Metro Detroit, including Ecorse, River Rouge, Dearborn, Detroit, and surrounding communities.

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Do you bring your own supplies and equipment?

Yes. Fresh Nest arrives fully equipped with professional‑grade cleaning products and tools.
For drain care, we use safe, non‑plumbing preventative methods and lightweight tools appropriate for schools and commercial environments

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Are you insured?

Yes. Fresh Nest maintains business liability insurance to protect both your facility and our team.

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Do you offer preventative drain care?

Yes. We provide a monthly preventative drain care program using restaurant‑grade enzyme powder and manual 3/8" × 25 ft drum augers.
This service helps prevent clogs, odors, and backups before they start.

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What types of facilities do you clean?

We specialize in:

• Schools

• Offices

• Commercial spaces

• Small businesses

• Community buildings

Our services are designed for clients who value consistency, professionalism, and preventative care.

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How do I request a quote?

You can contact Fresh Nest directly:
📞 313-473-7063
📧 info@freshnestbysophia.com
We respond personally and promptly.

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Do you offer one‑time cleanings?

Yes. We offer one‑time deep cleans, move‑in/move‑out cleanings, and special‑project cleanings.
Recurring clients receive priority scheduling.

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What should I do before my cleaning appointment?

Nothing complicated — just ensure we have access to the building and that any sensitive documents or valuables are secured.
We handle the rest.

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What payment methods do you accept?

We accept:

• Business checks

• Electronic payments

• Invoices for schools and commercial clients, that require it

All payments are documented for your records.

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Do you offer contracts for schools or offices?

Yes. Fresh Nest provides monthly, quarterly, and annual service agreements with clear scopes of work, preventative care options, and consistent scheduling.

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Can I customize my cleaning plan?

Absolutely. Every facility is different.
We tailor your plan based on:

• Traffic levels

• Building size

• Restroom needs

• Drain care needs

• Frequency of service

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What makes Fresh Nest different?

We combine premium cleaning with preventative facility care, strict operational systems, and a personal, reliable approach.
You get consistency, communication, and peace of mind — every visit.